At Buzztank we want to make sure you have a seamless and satisfying shopping experience. That's why we have a return, exchange, and refund policy in place to ensure that you are completely satisfied with your purchase.
Return, Exchange & Refund Policy:
If for any reason you are unsatisfied with your purchase, you may return it to us for store credit. We want to make sure that you are happy with your purchase and we are committed to providing you with the best customer service possible.
All products must be returned to us in original and brand-new condition, with no signs of wear or use.
- This includes any pick scratches, belt-buckle markings, scuffs, dings, or scrapes on the product or any related materials.
- The returned products must also include all original packaging, labels, stickers, seals, manuals, and accessories.
- All protective materials must be unremoved and intact.
- Please note that this policy does not apply to items with marked-down prices, as they will be sold as is.
Non-Returnable Products.
This policy applies to products that are non-returnable, which includes items that were not purchased from a Buzztank retail showroom or our online store. We also cannot accept returns for microphones, custom orders, software, oversized or overweight products such as digital/acoustic pianos, keyboards, amplifiers, and digital/acoustic drum sets, discontinued and/or B-stock products, speakers, tubes, and personal products or items with a hygiene concern such as shoes, socks, earphones, harmonicas, instrument mouthpieces, and microphones.
If you are unsure whether your product falls under our non-returnable policy, please contact us for clarification. We want to ensure that our customers are satisfied with their purchases, so we are always happy to answer any questions or concerns.
How to Make a Return:
To make a return, please visit one of our stores within 14 days of the product's delivery, along with the proof of purchase for the returned product. We kindly ask that you ensure the product is in its original packaging to help us process your return quickly and efficiently.
Refund Process:
We understand that sometimes things just don't work out and you may need a refund. In such cases, we will issue the refund in the form of an Online Gift Card. This way, you can use the credit towards your next purchase with us.
Our Refund Policy covers the following points:
- Refunds will only be permitted in exceptional situations where the returned product is found to be defective and cannot be repaired or replaced.
- We require proof of purchase for all refund requests.
- Refunds will be processed via the original payment method to ensure easy tracking of money movement.
- Refunds will only be issued for the amount paid for the product and will not include any shipping or handling fees.
- Refunds will be issued within 14 days of receiving the returned product.
We strive to provide high-quality products and ensure that all products are thoroughly inspected before being shipped. In the unlikely event that a product is defective, we will work with our customers to resolve the issue and provide a satisfactory solution.
Need Assistance?
If you are unsure about the return policy for a particular product or require assistance with your return, please do not hesitate to contact us at sales@theacademymusic.com. Our team is always happy to help and make sure that you have a smooth shopping experience with us.
Delivery Costs:
Please note that any delivery costs associated with the return and exchange of the product will be borne by the customer. However, to minimize these costs, you may personally return the product to your preferred showroom. We appreciate your understanding in this matter.
At Buzztank, we value our customers and want to make sure you are happy with your purchase. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you for shopping with us.
